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Frequent Asked Questions
Hair Extensions Quality
Q: What type of Hair is used in Extensions?
A: We used 100% Human Hair in our Hair Extensions. Nothing beats the versatility of human hair extensions. Human hair, unlike synthetic hair, can be straightened with a flat iron, curled with heat, or chemically treated to perm or dye the hair. Thin and fine hair becomes full and thicker. Short hair transforms to long, luxurious hair.
Q: How long do the extensions last?
A: The key to making hair extensions last longer lies in taking proper care of them. Just like regular hair, extensions need to be washed, conditioned and groomed to help maintain shine, strength and elasticity. The more carefully you look after them the longer they will last.
Q: What is Remy hair? Are all your hair extensions Remy hair?
A: Remy hair is the highest quality of hair available for hair extensions. The biggest characteristic of Remy hair is that the cuticles are kept intact. This means that all the roots are at one end of the weft, and all the tips are at the other.So Remy hair has a smoother, shinier, and healthier appearance than regular human hair. And only those labeled with “remy” are Remy hair extensions.The others are non-remy ones.
Q: What is Virgin hair? Are all your hair extensions Virgin hair?
A: Virgin hair is hair that has never been chemically treated -- this includes perms, dying, chemically straighten and bleaching. This termed is often used when it comes to hair extensions. Since virgin has never been treated, it's much more expensive than other hair types because it is soft, in great shape and can be chemically treated even as extensions.And only those labeled with “virgin” are Virgin hair extensions.The others are non-virgin ones.
Q:What is the difference between Remy Hair and Virgin Hair?
A: Remy hair is divided into two initial categories: virgin and non-virgin. Virgin remy hair has not been chemically processed; this hair is raw and natural in other terms. Non-virgin remy hair underwent some sort of chemical processing in order to achieve another color.
Q: How to tell human hair from synthetic hair?
A: Human hair has natural protein. It is easy to tell by burning and smell: human hair will turn to ash, which will go away after pinching. Human hair will smell foul. When burning, the human hair will show white smoke. While synthetic hair will be a sticky ball after burning and will show black smoke. Moreover, human hair may have very few gray hair and split end. It is normal and not a quality problem.
Q: How many packets of hair do I need to purchase for a full head?
A: For Clip in hair extensions and Tape hair extensions, there are different packs for a full head:
|Clip in hair extensions||system|
|Full head volume||70g/set,90g/set for fine hair, or ≥100g/set for thick hair|
|Half head volume||36g/set|
|Tape hair||System||Packs Needed|
|Full Head||30g or 40g per pack||3 packs|
|Full Head||50g,60g or 70g per pack||2 packs|
Care and Usage
Q: Can they be straightened, curled or tongued?
A: Yes, simply because it’s real human hair you can straighten and curl the hair. This actually is a test in itself to know if you are not being sold a synthetic product.Use a flat iron/ straightener or tongs, even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.
Q: Can I colour the hair?
A: Yes. The hair can be coloured. As a general rule it is easier to darken the hair than to lighten the hair. But blonde hair has been bleached more so more caution must be taken. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can`t get to a salon, always use a good quality hair dye and test a small sample first.
Q: Can I wash & blow-dry the hair extensions?
A: Yes. You can wash them as you would your own. Shampoo and conditioner. We also recommend using a hair treatment on them every few weeks, because the hair is not attached to your scalp, it is not getting the oils it should be. Using a treatment/hair mask will help keep them looking healthier and shiny for longer! You will find that you don`t need to wash your extensions too much, about every 3 weeks. The extensions can be blow-dryed on low setting, but it is not recommended to do it too often. It is best to let your hair extensions dry naturally after washing them.
Q: How do I know if I choose the correct colour?
A: If you are not sure what colour to match your own hair, you can check our Colour Chart: http://www.shophairextensions.co.uk/match-color/ to make a choice.If possible,please try to choose the closest colour to match the middle and ends of your hair instead the new outgrowth.
Q: How often should I wash my hair extensions?
A: You should only wash hair up to twice a week with extensions.
Order and Shipping
Q: How do I pay for my order?
A: We accept two payment methods online, one is credit card, both visa card and master credit card are allowed. The other one is PayPal, you will be directed to the PayPal login page straightforward. We can also accpet WesternUnion or Bank transfer if you havent a credit card, please contact us for the payment information after you decide your order.
Q: Can I pay through Paypal with my credit card?
A: Yes, you can choose the paypal option and you will be asked to fill in your credit card information to fulfill the transaction.
Q:I have bought something but seen it at a different price on your website.
A: As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.
Q: How long do you take to despatch an order?
A: Generally, we will despatch your order the other day since the date you placed the order. However, we may need to wait for 2 or 3 days for the stock at times, thus the delivery will be delayed for 2 or 3 days.
Q: Do you guarantee delivery time?
A: Because the post office handles your shipment,we cannot guarantee the exact time of delivery.However,we will give you an idea of when the package will arrive.We suggest you to make orders 4 days in advance thus you will have sufficient time for shipping.
Q: Is there any hidden charges to my order?
A: Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.
Q: What if my order delivery was delayed?
A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.